General terms and conditions of
Ambitious Dolly s.r.o.
established at Rybná 716/24, 110 00 Praha1
I.D. No.: 05308119
Tax ID No.: CZ05308119
1. Introductory provisions
1.1. These business terms and conditions (hereinafter only “business terms”) of the company, established at, identification number: , registered in the business register maintained at, section, insert (hereinafter referred to only as “seller”) regulate, pursuant to the provisions of Article 1751(1) of the Act No. 89/2012 Coll., civil code (hereinafter only as “civil code”), mutual rights and obligations of the contracting parties arising as a result of or based on the purchase contract (hereinafter only as “purchase contract”) concluded between the seller and other natural person (hereinafter only as “buyer”) through the internet business of the seller. Internet business is run by the seller on the web page www.AmbitiousDolly.com placed at the web page (hereinafter only as “web page”), through the web page interface (hereinafter only as “business webpage interface”).
1.2. The business terms do not apply to cases where person who intends to purchase goods from the seller, is a legal person or a person who acts, when ordering the goods, in the course of his business, or within the scope of his independent exercise of a profession.
1.3. Terms different from business terms may be negotiated in the purchase contract. The divergent terms in the purchase contract shall have precedence over the provisions of the business terms.
1.4. Provisions of business terms are an integral part of any purchase contract. The purchase contract and the business terms are prepared in Czech language, German language, English language and Slovak language. A purchase contract may be concluded in Czech language, German language, English language and Slovak language. Depending on the language setting of the business webpage interface.
1.5. The seller may change or supplement the wording of the business terms or conditions. This provision shall not affect the rights and obligations established during the effective period of the previous wording of the terms of trade.
2. User account
2.1. Based on the registration of the buyer made on the web page, the buyer may accede his user interface. From his user interface the buyer may order goods (hereinafter only as “user account). In circumstances where business webpage interface enables it, the buyer may also make ordering of goods without registration directly from the business webpage interface.
2.2. When registering on the website and when ordering goods, the buyer shall provide all correct and true information. Also, the buyer shall update the data provided in the user account, whenever they occur. All data shown by the buyer in the user account and when ordering goods shall be deemed correct.
2.3. Access to the user account is secured by user name and the user password. The buyer is
required not to disclose the information necessary for access to his user account.
2.4. The buyer has no authority to enable the use of his user account by third parties.
2.5. The seller may cancel any user account, particularly where the buyer violates his obligations under the purchase agreement (including business terms).
2.6. The buyer shall be aware that the user account must not be continuously available, particularly in view of the necessary maintenance of hardware and software facilities of the seller, possibly the necessary maintenance of hardware and software facilities of third parties.
3. Conclusion of purchase contract
3.1. All presentations of goods placed in the web interface is of an informative character and the seller shall not be obliged to conclude any purchase agreements regarding those goods. Provision of Article 1732(2) of the Civil Code shall not be used.
3.2. The web interface contains information of goods, including prices for individual goods. Prices of goods are listed include value added tax and all related charges. Prices of goods remain in force during the period displayed on the web interface. This provision does not limit the possibility of the seller to conclude a purchase contract under individually negotiated terms.
3.3. Web interface also contains information of the costs associated with packaging and delivery of goods. Information on the costs associated with packaging and delivery of goods shown on the web interface applies in all cases, even when the goods are delivered outside the territory of Czech Republic.
3.4. To order the goods the buyer fills out an order form on its web interface. The order form contains mainly information about:
- goods ordered (the buyer “puts” the ordered goods into an electronic shopping cart of the web interface),
- reimbursement method of purchase price of the goods, information about the desired method of delivery of goods ordered and
- information on the costs associated with the delivery of goods (hereinafter together only as “order”.
3.5. Before sending an order to the seller the buyer is enabled to check and change data he entered into the order. Buyer will send the order by clicking on the button “order”. Data shown in the order are deemed by the seller as correct. The seller, immediately after the receipt of order, confirms the receipt by electronic mail, to the address of electronic mail of the buyer referred to in the user interface or in the order (hereinafter only as “buyer´s electronic address”).
3.6. The seller shall always be entitled to, depending on character of the order (amount of goods, height of the purchase price, expected transport costs) to ask the buyer for additional
Confirmation of the order (for example, in writing or by phone).
3.7. Contractual relationship between the seller and the buyer originates by delivery of order acceptance, sent by the seller to the buyer through the electronic mail, to the address of the electronic mail of the buyer.
3.8. Buyer agrees with the use of means of communication at a distance during the closing of the purchase contract. Expenses incurred by the purchaser, using the means of at a distance communication with regard to closing of the purchase contract (cost of internet connection, telephone calls costs) are paid by the purchaser himself, whereby these costs do not differ from the base rates.
4. Prices of goods and Payment conditions
4.1. Price of goods and possible costs associated with the delivery under the purchase contract, the buyer may pay the seller through the following routes:
Through the transfer to an account listed on the web interface and a confirmation email, through services PayPal or GoPay.
4.2. Along with the purchase price, the buyer is obliged to also pay the seller costs of packaging and delivery of the goods in contractual amount. Unless expressly stated otherwise, the purchase price is understood to include the costs associated with the supply of goods.
4.3. The seller requires from the buyer to pay the purchase price in advance.
4.4 Payment in cash is not possible, payment on delivery is possible in the Czech Republic and Slovakia is the only one charged at 4.00 euro.
4.5. The seller shall be justified, in particular in the event that the buyer does not additionally confirm the order (Art.3.5.), request to remit the entire purchase price prior to posting the goods to the buyer. Provision of Article 2119(1) of the Civil Code shall not be used.
4.6. Any reduction of the price of goods provided by the seller to the buyer cannot be mutually combined.
4.7. If it is in the business relationships customary or if it is so provided by the generally binding legal regulations, the seller shall issue to the buyer, with regard to the payments made on the basis of the purchase agreement, tax document – invoice. The seller is not subject to the payment of the Value Added Tax. The tax document – invoice shall be issued by the
seller to the buyer after the payment for the price of goods and will send it to the buyer electronically to the electronic address of the buyer.
5. Termination of the purchase contract
5.1. The buyer acknowledges that under the provision of Section 1837 of the Civil Code, it is not possible, among other things, to terminate the contract for the supply of goods that have been modified according to the wishes of the buyer or for his person, to terminate the contract for the supply of perishable goods, as well as goods which were irretrievably mixed with other goods after delivery, to terminate the contract for the supply of goods in a sealed container, taken out of the container by the consumer and for reason of hygiene it is not possible to return and to terminate the contract for the supply of an audio or video recording or a computer program if the buyer breached their original packaging.
5.2. If it is not any case referred to in Art. 5.1. or another case where you cannot terminate the contract, the buyer has, in accordance with the provisions of Art. 1829(1) of the Civil Code, to terminate any purchase agreement within fourteen (14) days of receipt of goods, while in the case that the subject of the purchase contract are several kinds of goods or of several delivery dates, the period starts running from the date of receiving the last delivery of goods. Termination of purchase agreement must be communicated to the seller within the period specified in the preceding sentence. For termination of purchase agreement, buyer can use sample form provided by the seller as an annex to the trading conditions. Termination of purchase agreement may be sent by the buyer only to the address of electronic mail of the seller, info@AmbitiousDolly.com.
5.3. In case of termination of purchase agreement under Art. 5.2 of the business terms, the purchase agreement is completely cancelled. Goods must be returned to the seller within fourteen (14) days from the termination of the agreement. If the purchase agreement is terminated by the buyer, the buyer shall bear the costs of returning the goods, even in the case where the goods cannot be returned, because of their nature, by usual postal channels.
5.4 In case of termination of the agreement under Art. 5.2 of the business terms, the seller shall return the funds received from the buyer within fourteen (14) days from the termination of the agreement by the buyer, either to the current account or to the PayPal account. Seller is also entitled to the restitution of performance made to the purchaser, whether with returning of goods or otherwise, if the buyer will agree with it and will not incur any additional costs.
If the buyer terminates the purchase contract, the seller shall not be liable to return funds to the buyer sooner than the buyer returns the goods or demonstrates that the goods have been delivered to the seller.
5.5. The seller is entitled to set off compensation for damage to the goods against the buyer´s entitlements to a refund of the purchase price.
5.6. Until receipt of goods by the buyer, the seller shall have the right to terminate the purchase contract. If that happens the seller forthwith refunds the purchase price to the buyer,
electronically crediting the buyer´s account or PayPal account.
5.7. If the buyer together with the goods is provided with a buying gift, a donation contract between the seller and the buyer is concluded with a termination condition, that if there is a withdrawal from the purchase contract by the buyer, donation agreement regarding such a gift looses effectiveness and the buyer shall be required to return the provided gift together with the goods.
6. Transport and delivery of goods
6.1. In the case where the mode of transport is agreed upon, based on the specific requirement of the buyer, the buyer bears the risk and possible additional costs associated with this mode of transportation.
6.2. If the seller, pursuant to purchase contract, must deliver the goods to the place designated by the buyer in the order, the buyer is obliged to accept the goods on delivery.
6.3. In circumstances where because of reasons attributable to the buyer, it is necessary to deliver the goods repeatedly or by means other than stated in the order, the buyer shall be liable to pay the costs associated with repeated deliveries of goods, respectively the costs of other means of delivery.
6.4. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In case of ascertaining of damage to the container indicative of intrusion, the buyer does not have to accept the consignment from the carrier.
6.5. Other rights and obligations of the parties in the transport of goods can be regulated by special delivery conditions of the seller, should they be issued by the seller.
7. Rights from a Defective performance
7.1. Rights and obligations of the contracting parties in respect of rights from the defective performance shall be governed by applicable, generally binding regulations (especially provisions of Art. 1914 to 1915, Art. 2099 to 2117 and Art. 2161 to 2174 of the Civil Code).
7.2. The seller shall be liable to the buyer that the goods upon receipt have no defects. In particular the seller is responsible to the buyer that at the time when the buyer accepted the delivery:
- the goods have attributes, negotiated by the parties, and in the absence of arrangement have attributes which the seller of manufacturer described, or which buyer expected given the nature of goods and based on advertising they carry,
- the goods are fit for the purpose which the seller discloses its use or for which the goods of this kind are normally used,
- goods correspond to the agreed quality or agreed on sample or template, if the quality or configuration was determined according to contractual pattern or proposition,
- if the goods are in the corresponding quantity, measure or weight and
- goods comply with the legal requirements.
7.3. Provisions referred to in Art. 7.2 of these business terms shall not be used for goods sold for a price lowered because of the defect for which the lower price was negotiated, for wear and tear caused by its common use, in used goods, for a defect corresponding to the use or wear, which the goods had upon receipt by the buyer, or it results from the nature of goods.
7.4. If a defect manifests itself within 6 months from acceptance, it is considered that the goods were defective at the time of their receipt.
7.5. Rights from the defective performance exercises the purchaser with the seller at the address of his establishment, which it is possible, taking into account the assortment of goods sold, or even at the headquarters or place of business. The moment of exercise of claim is the moment, when the seller receives from the buyer defective goods.
7.5. Other rights and obligation of the parties stemming from the responsibility of the seller for defects may be regulated the Rules of Claims of the seller
8. Other rights and obligation of the contracting parties
8.1. The buyer acquires title to the goods by payment of the full purchase price for the goods.
8.2. The seller is not, in relation to the purchaser, bound by any code of conduct within the meaning of provisions of Art. 1826(1)(e) of the Civil Code.
8.3. Extrajudicial settling of consumer complaints is provided by the seller through the electronic addresses firstname.lastname@example.org. Information on settling buyer´s complaints shall be sent by the seller to the electronic address of the buyer.
8.4. Seller is entitled to sell goods on the basis of his trade license. Trade inspection is carried out, within its scope, by respective Trade License Office. Supervising the protection of personal data is carried out by the Office for the Protection of the Personal Data. Czech Trade Inspection conducts, within the defined scope, among other things supervision over compliance with the Act No. 634/1992 Coll. of consumer protection, as later amended.
8.5. The buyer takes on himself the danger of changing circumstances within the meaning of Section 1765(2) of the Civil Code.
9. Transport and delivery of goods
9.1. Personal data protection of the buyer, who is the natural person, is provided by the act No. 101/2000 Coll. on personal data protection, as amended by subsequent regulations.
9.2. The buyer agrees with the processing of the following of his personal data: first and last name, home address, identification number, tax identification number, email address, telephone number (hereinafter together only as “personal data”).
9.3. The buyer agrees with the processing of his personal data by the seller for the purpose of implementing of rights and obligations from the purchase contract and for the purpose of maintaining of user account. If the buyer does not choose otherwise, he may consent to the processing of his personal data also for the purpose of sending information about the business communicated to the buyer. Consent to the processing of personal data in its entirety pursuant to this article is not a requirement that would in itself made it impossible to conclude a purchase contract.
9.4. The buyer acknowledges that he is required his personal data (when registering, in his user account, in an order made from web interface) show accurately and truthfully and that
He is under a duty promptly inform the seller of any change in his personal data.
9.5. The seller may authorise a third person, as a processor, with processing of personal data of the buyer. Personal data of the buyer will not be given to any third persons, except the persons delivering goods without a prior consent of the buyer.
9.6. Personal data will be processed during an indefinite period. They will be processed in an electronic form and automated manner, or in a printed form and non-automated manner.
9.7. Buyer confirms that the submitted personal data is accurate and that it is a voluntary provision of personal data.
9.8. In the event that the buyer would believe, that the seller or the processor (Art. 9.5) processes his personal data in a way which is in contravention with the protection of his private or personal life or in breach of the law, especially if the personal data are inaccurate with respect to the purpose of the processing, he may:
- ask the seller or the processor for an explanation,
- request that the seller or the processor remedy the resulting state.
9.9. If the buyer asks for the information regarding the processing of his personal data, the seller shall be obliged to disclose to him that information. The seller has the right for the information provided under the previous sentence to request adequate compensation, not exceeding the costs necessary for providing the information.
9.10. Personal data we get "GDPR"
This section introduces you to the type of personal information we may obtain from you while using our Services and what other personal information we may obtain from other sources.
When signing up for our Services, you can provide us with:
your personal information, including postal and billing addresses, email addresses, phone numbers, date of birth, and title
· Information regarding your membership
When you buy through Online Shopping or browse our Websites, we can get you:
· Information about your online purchases (for example, what you bought, where and when you bought it and how you paid for it)
· Information about your online behavior while browsing our Websites and Mobile Apps, and information about when you click on one of our ads (including ads on other organizations' web sites)
· Information about the devices through which you have used our Services (including manufacturer, model and operating system, IP address, browser type and mobile device identifiers, date and time of your access to our Services, the address of the website from which you were redirected on our web site, other data transmitted through standard HTTP (s) protocols, data used for on-line sessions upon login)
When you contact us or when we contact you or when you participate in promotions, competitions, surveys, or reviews of our Services, we may obtain:
(such as your name, username and contact details), including telephone, email or postal communications, or when you contact us through social networks
· Details of the email and other digital messages we have sent you that you have opened, including the links you clicked on (such as those that let us know if you opened the message and when).
· Feedback and contribution to customer surveys or reviews
9.11 Marketing and Market Research
This section explains the options you can choose from when it comes to sending marketing communications and participating in a market survey.
We may send you relevant offers and news about our products and services in a variety of ways, including e-mail, but only if you consent to this marketing communication. When registering, we ask you if you would like to receive marketing communications, and you can change your marketing decision at any time online, by phone or by clicking on the "Cancel subscription" link found in each of our emails. Consequently, we will stop sending you other marketing emails, but please note that you can still receive this communication shortly after changing preferences until our systems are fully up-to-date.
We also like to hear your views on the possible improvement of our services, so we may be able to contact you for marketing inquiries. However, the decision whether to participate in these marketing surveys is always up to you.
10. Sending of commercial messages and storing cookies
10.1. The buyer agrees with sending information related to the goods, services or the enterprise of the seller to the electronic address of the buyer and further agrees with sending commercial messages by the seller to the electronic address of the buyer.
10.2. The buyer agrees with depositing of so-called cookies to his computer. In case that the purchase may be made on the web-page and commitments of the seller from the purchase agreement fulfil, without storing of so-called cookies on the buyer´s computer, the buyer may consent, according to the previous sentence, withdraw at any time.
11.1 Unless otherwise agreed, all correspondence in respect of the purchase agreement must be to the other contracting party delivered in writing, by e-mail, in person or by registered postal service (at the option of the sender. The buyer is being delivered to his electronic address listed in his user account.
12. Final provisions
12.2 If the relationship based on purchase contract includes an international (foreign) element than the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of consumers resulting from generally binding legal regulations.
12.3 If any of the provisions of the business terms is invalid or inapplicable, or it will become such, in place of invalid provision is entered provision whose meaning is closest to the invalid provision. Invalidity or inapplicability of one provision does not affect the validity of other provisions. Changes and supplements of purchase agreements including terms and conditions require a written form.
12.4. Purchase contract including its terms and conditions is archived by the seller in an electronic form and is not accessible.
12.5 Contact information of the seller: address for the delivery of goods, exchanges or claims:
760 01 Zlín
Address of e-mail info@AmbitiousDolly.com, telephone: +41799496010 (Mon-Fri, 11 h to 13 h).
These business terms enter into force and shall take effect on 01 August 2016.
1. Rules of Claims
1.1.1 This Rules of Claims were prepared pursuant to Section 2166 of the Civil Code and applies to goods purchased by the buyer – consumer (hereinafter only as “Buyer”) in the AmbitiousDolly.com store.
(http://www.AmbitiousDolly.com), operated by a business company Ambitious Dolly Ltd.,
established at Benešovo nábřeží 3933, 76001 Zlín, ID:, TAX ID:, recorded (hereinafter only as “Seller”). Rules of Claims explains contents, range, conditions and duration of liability for defects of goods purchased in the store AmbitiousDolly.com
1.1.2 The Rules of Claims is designed for the buyers, who have bought goods in the online store. All Buyers (including Buyers – undertakings) are covered by Art. 3 of the Rules of Claims
Which describes how to make a claim for defective goods. Buyers – undertakings are persons
which meet the characteristics of entrepreneurs as laid down in Art. 420 of the Act no. 89/2012 Coll. of the Civil Code (hereinafter only “civil code”).
1.1.3 Goods shall mean things bought in the store AmbitiosDolly.com (http://AmbitiosDolly.com).
2. What are your rights in case of defects in goods
2.1 What is the fault of Goods?
2.1.1 The Seller is responsible to the Buyer, that the Goods have no defects upon acceptance. Particularly the Seller is responsible to the Buyer, that at the time of acceptance of Goods by the Buyer:
a) the Goods have properties, which the Seller explicitly indicated on the web pages of his E-shop (usually in the description of Goods) and properties which are provided for in the purchase contract or in the purchase order and in the absence of the arrangement, properties which the Seller or manufacturer of the Goods described or the Buyer expected, having regard to the nature of the goods and based on advertising they carry,
b) the Goods are fit for the purpose, the use of which the Seller on its Internet store (usually in the description of Goods) features or for which the thing of this kind is usually used,
c) the Goods are in corresponding amount, size or weight and
d) the Goods satisfy regulatory requirements.
2.1.2 Defect in Goods shall be deemed delivery of Goods not having any of the required properties set out in Art. 2.1.1 .
2.1.3 If a defect manifests itself within 6 months from acceptance, it is considered that the thing was defective at the time of takeover.
2.2 When the Buyer has no claims from defective Goods
2.2.1 The Buyer has no claims from defective Goods, quality guarantee does not apply and neither Seller nor manufacturer or distributor shall not be liable
a) for Goods which was sold at a lower price for those defects for which the lower price of goods was negotiated,
b) in case of wear and tear of Goods caused by its common use,
c) in case of Defect caused by an inappropriate use of Goods, if it led to its damage,
d) in the event of used Goods for defects corresponding to the degree of use or wear upon receipt by the Buyer,
e) for defects caused by failure to follow instructions given by the manufacturer or distributor in the product documentation and web interface documentation.
2.2.2 Other exclusion or limitations of warranty are possible if disclosed by the manufacturer or distributor of Goods in their warranty terms, but only if they are not in conflict with Czech legal provisions.
2.3 What is the Buyer – consumer entitled to in case of defective Goods
2.3.1 Supply of new Goods: The Buyer is entitled to supply of new Goods only,
a) if it is not, due to the nature of the defect disproportionate, particularly if only a certain part of Goods is defective (in which case, it has a right only to replacement of part of the Goods pursuant to Art. 2.3.2 or free removal of defects on the part of Goods pursuant to Art. 2.3.3), or
b) if this is not due to the nature of the defect disproportionate, e.g. the defect can be remedied without undue delay (in this case he is only entitled to free removal of defects in Goods),
c) if it concerns removable defect of Goods that occurred repeatedly or
d) if the Goods have plurality of removable defects.
2.3.2 Replacement of parts of the Goods: If the defect relates to only parts of the Goods (e.g. defective shoelaces for shoes that are otherwise free of defects), the Buyer may request only replacement of that part. The Buyer is entitled to replacement of the part of the Goods also in cases of recurrence of defects in components of Goods, or larger amount of defects to components of Goods.
2.3.3 Free removal of Goods defects
2.3.4 Termination of Purchase contract: The Buyer may withdraw from the Purchase contract only,
a) if delivery of new Good or possibly replacement of components of Goods is not possible,
b) if it concerns removable defect which occurred repeatedly, or
c) if it is found that the Goods have larger amount of removable defects
2.3.5 Appropriate discount: The Buyer may request an appropriate discount only in case when he did not exercise any of his rights listed above in Art. 2.3.1 – 2.3.4. Furthermore, the Buyer may also request an appropriate discount in cases in which he exercised his rights listed in Art. 2.3.1 – 2.3.3, but
a) The Seller cannot deliver new Goods without defects, replace its components or remove the defects from Goods, or
b) the Seller fails to make a remedy within a reasonable time, or
c) redress would cause the buyer considerable difficulties.
2.3.6 Right from defective performance does not belong to the Buyer, if the Buyer knew, before the acceptance of Goods, that it is defective (e.g. it was expressly and comprehensibly stated in the description of Goods in the Purchase contract, possibly also on the website of the Online store), or he himself caused the defect.
2.4 The deadline for claims for defective Goods to the Buyer – consumer, quality guarantee
2.4.1 The Buyer shall be entitled to exercise the right of defects that occur to Goods during the 24 (twenty four) months from its acceptance. This is true even in the event that the buyer has received no guarantee certificate or other statement.
2.4.2 If the Purchase agreement or description of Goods on the web pages of the E-shop states that the Goods are covered by the guarantee of quality, or if he Goods are accompanied by a statement of warranty (so-called warranty certificate), the Seller thus undertakes that the Goods will be for a period of time fit for use for the usual purpose or will retain specified qualities. Quality guarantee may be also given for an individual components of Goods. The warranty period runs from the acceptance of Goods by the Buyer, if the Goods are delivered to the Buyer, the warranty period starts running from the time the goods reach the place of destination.
2.4.3 If the Purchase contract and Warranty certificate pursuant to Art. 2.4.2 provide various warranty periods, the longest period shall be used, unless the Seller and the Buyer would agree upon another warranty period. However, even after arrangement of the shorter warranty period the fact remains that the buyer is entitled to exercise the rights from defective performance during the period specified in Art. 2.4.1, whereby shortening of this period is ineffective (is disregarded).
2.4.4 The same effects as an explicit statement of guarantee under Art. 2.4.2, has reality when on the sold Goods, on its packaging or in advertising in line with other legislation is indicated period during which the goods can be used.
2.5 Rights from defective performance for the Buyer – entrepreneur
2.5.1 Rights of the Buyer – entrepreneur from the defective performance shall be governed by provisions of Art. 2099 – 2112 of the Civil Code.
3. How to claim Faulty goods
3.1 Reclamation (notification) of Goods defects
3.1.1 The Buyer shall be liable to claim (notify) defects of Goods, at first by the electronic mail and then on the premises of the seller stipulated in Art. 4 of the Rules of Claims, or on the listed mailing address of the seller. However, if the warranty certificate specifies another entrepreneur designated for repair, which is closer to the site of the seller or the buyer, the buyer can exercise the right to repair at the entrepreneur´s intended to perform warranty repairs.
3.1.2 The Buyer is obliged to send the claimed Goods to the Seller, or possibly to other entrepreneur designated for repair, forthwith after sending the notification. Period during which the Buyer is in arrears in sending Goods to the Seller is not counted in the time limit for processing the complaint, pursuant to Art. 3.3.1.
3.1.3 The Buyer is obliged to prepare the claimed Goods for carriage, so as to avoid damage to the Goods and is also obliged to mark the Goods according to its nature (brittle etc.). The Buyer carries the risk of damage to its delivery to the Seller.
3.1.4 The buyer is obliged to deliver the claimed Goods to the Seller clean (clothes washed, shoes cleaned).
3.1.5 If the Goods under the purchase contract show obvious shortcomings (e.g. damaged shipping container) already at the time of accepting the Goods, the Buyer has the right not to accept the Goods. In this case the Goods will be sent back to the Seller. His obligation will be to put everything into order and return the Goods back to the Buyer again in the shortest possible time.
3.2 The procedure for exercising the right to free removal of defect of Goods.
3.2.1 In case the Buyer exercises his right to request the removal of defects to Goods by repair and in the warranty certificate is for the purpose of warranty repairs of Goods designated an entrepreneur different from the Seller, whose registered office or the place of business is in the same place as in the case of the Seller, or in the place of the Buyer closer, the Buyer shall exercise the right to warranty repair at the entrepreneur shown in the warranty certificate. This information could possibly be found in the document, which replaces the warranty certificate.
3.3 Settlement of the reclamation (complaint) by the Seller
3.3.1 The Seller is obligated to settle the reclamation submitted by the Buyer – consumer, within 30 days from the date of the claim, taking into consideration compliance with the time limit for the delivery of Goods by the Buyer. In justified cases the Seller is entitled to demand from the Buyer negotiation of the longer deadline. The Seller shall inform the Buyer of the result of claim settlement in writing by the electronic mail, and by sending of the Complaints Protocol pursuant to Art. 3.3.2. In case of delivering the reclaimed Goods to the Seller, the day of the acceptance of the claim shall be deemed the date of receipt of the last component of Goods by the Seller. The date of settlement of the claim shell be deemed the day of forwarding of the settled reclamation to delivery service.
3.3.2 The Seller is obliged to draw up a complaint protocol about the settlement of the Buyer´s complaint as defined in Art. 19(1) of the Act No. 634/1992 Coll. relating to consumer protection, containing at least:
a) date of lodging the complaint (date of receipt of summary of defects);
b) reasons for reclamation;
c) manner of settlement of claim requested by the consumer;
d) result of the inspection of reclaimed Goods by the Seller or its contractual partner (manufacturer or distributor of Goods);
e) justification of validity and method its settlement (repairs or exchange of Goods);
j) justification of rejection of the claim.
The Seller shall send the Complaints Protocol to the Buyer in writing to its address shown in the Notice of Claimed Defects. Seller can agree with the Buyer on sending the complaints protocol by e-mail to the e-mail address of the Buyer.
3.3.3 Duty to draw up Complaints Protocol shall also extend to other persons designated to carry out repairs.
3.3.4 The Buyer is obligated to pick up its reclaimed Goods within one month from expiration of period the complaint should have been dealt with, and if it was settled later, within one month from the notification of its execution, unless the Seller and the Buyer agree otherwise. If the Buyer does not pick up the reclaimed Goods within that period, the Seller shall be entitled to stowage and possibly qualify for self-help sale under the terms shown in business conditions of e-shop AmbitiousDolly.com in the Civil Code.
4. Addresses of the seller
4.1 Mailing address for claims for the Czech and foreign consumers (Buyers):
Write here: email@example.com
Send it here:
760 01 Zlín
5. Final provisions
5.1 This Rules of Claims enters into force and shall take effect on 01.08. 2016